Getting things done - Manage the agreements with people not the people

Managers frequently make the mistake of coddling those employees who seem to experience the most emotional turmoil. Managers get caught up in this tumult to be liked, and to keep that attitude of
constant churn from becoming contagious. The end result resembles a father-son or mother-daughter
relationship, which is doomed to fail in the workplace. You can't send an employee "to your
room" if he or she fails to meet deadlines or submit reports. However, you can appeal to an employee's professionalism and explain why a job must be completed. Feelings and emotions have little to do with such agreements. Establish a relationship that makes the employee feel accountable.