Start with the prioritized problem at the point of occurrence.
Make the commitment about solving the problem
Set a measurable, quantitative, concrete and challenging target.
Be specific with the target, clearly identify how much and by when
Remember that with this process you are taking care of specific issues one step at a time, this will contribute to reduce your GAP to your ideal situation.
The following are some common mistake in Target Setting:
- Confusing "What to do" with the target
- Confusing the "Method" with the target
- Confusing the "Ideal Situation" with the target
Why do we set the target in step 3 and not in step 1 or 2?
Setting the target at step 3 can establish how much of the problem (GAP) we can address in step 1 by solving the problem to tackle. If we solve only one portion of the overall problem by solving the problem to tackle it the require us to decide how many other problems we have to tackle to reach the ideal situation.
It also narrows the focus for Root Cause Analysis therefore recognizing the impact of the countermeasures.