One of the key skills required during the implementation of lean is the ability to influence others to pursue a common goal. Influence gets hand in hand with leadership and when combined properly they are powerful tools that could change the way things are done.
Here are the principles of influence:
1- Liking: We are more likely to respond favorably to those who sincerely respond positively to us
2- Reciprocity: follow the the golden rule of collaboration and support :" Do unto others as you hope they would do unto you when you need it.
3- Social Proof: We are drawn to be like those who are like us or whom we want to be like.
4- Consistency: We tend to follow our commitments with action and more commitment particularly those that we made publicly
5- Authority: We tend to rely on information from those we recognize as having expert knowledge or greater experience.
6- Scarcity: We tend to want more of something we believe has limited availability
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Tuesday, December 1, 2009
5s is not Cleaning
5s is not cleaning, period.
Consider the following scenario.
You are trying to implement lean and you are giving your first steps by trying to introduce a 5s program or perhaps you have been already implementing 5s for a while and the people in your company keep relating 5s with cleaning.
When you asked them to tell you what is 5s, their answer is :5s is "that cleaning program"....now what, what do you do, how do you explain that 5s is not cleaning??
Here are some tips to do this:
1- start by explaning what the 5s are: Sort, Set in Order, Shine, Stadardize, Sustain. By doing this you should make the point that only during the "Shining" is where some cleaning is involved. The other 4 "s" do not have anything to do with "Cleaning"
2- make very clear that the purpose of 5s as (as well as other lean tools) is to "make problems visible".
3- Performe the 5s simulation called: " The Numbers game". This simulation walks the participant through the 5s process by purposely not using the S of Shining (the one that involves some cleaning). A complete description of the simulation can be found by clicking here:
Consider the following scenario.
You are trying to implement lean and you are giving your first steps by trying to introduce a 5s program or perhaps you have been already implementing 5s for a while and the people in your company keep relating 5s with cleaning.
When you asked them to tell you what is 5s, their answer is :5s is "that cleaning program"....now what, what do you do, how do you explain that 5s is not cleaning??
Here are some tips to do this:
1- start by explaning what the 5s are: Sort, Set in Order, Shine, Stadardize, Sustain. By doing this you should make the point that only during the "Shining" is where some cleaning is involved. The other 4 "s" do not have anything to do with "Cleaning"
2- make very clear that the purpose of 5s as (as well as other lean tools) is to "make problems visible".
3- Performe the 5s simulation called: " The Numbers game". This simulation walks the participant through the 5s process by purposely not using the S of Shining (the one that involves some cleaning). A complete description of the simulation can be found by clicking here:
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